Our help and advice section provides you with invaluable holiday information on planning and booking your European camping & mobile home holiday, what to take with you, frequently asked questions and

Contact CanvasBooking your Holiday

Booking your holiday is simplicity itself - we can either do everything for you over the phone or alternatively, you can now search for availability and book with our online booking system.

If you choose to book by phone, our reservations team know the campsites well and they can usually advise you from first-hand experience, but where they can't they can check our extensive database, or put you through to a colleague who knows the site.

Having selected a site they can book a ferry there and then over the phone and will give you a detailed costing. If you have a debit or credit card you can then book over the phone, or we will provisionally reserve your accommodation pending receipt of your cheque.

Confirmation

You will receive a Confirmation Invoice from us within the week, subject to us receiving appropriate deposit. If we are booking hotels or Motorail it will take a little longer. In that case, you will receive written confirmation of the campsite booking and ferry bookings, followed later by a Confirmation Invoice.

Deposit

To confirm your holiday booking, we require a deposit as per current advertised rate (see Special Offers section of this website), plus any additional deposit required for ferry or motorail. (If you require motorail, or are sailing direct to France with Irish Ferries or Brittany Irish Ferries, an additional £100 deposit is payable). Some airlines require full payment for flights at the time of booking. This payment is non refundable.

Balance Payment

Payment of the balance of your holiday is due 10 weeks before departure. Please let us have your cheque, debit or credit card details before the due date.

You can also pay your balance online or by calling 0845 268 0827. 

Cheque Payments

If paying by cheque, please write your booking reference number on the back and post to Canvas Holidays, Accounts Department, Spring Mill, Earby, Barnoldswick, Lancashire, BB94 0AA.

Credit Card Payments

If you pay by credit card, the Company will make a charge of up to 2% for each payment made this way to recover the credit card company’s charges to the Company.

Tickets

Your Canvas travel pack – maps, guides, tickets, along with the children’s fun packs are despatched approximately 3 weeks prior to departure – in plenty of time for you to plan your holiday route and the en route sightseeing that is all part of the fun of a Canvas holiday. You will need the following when making a booking:

  • Party details – name of each party member and date of birth of all children 18 or under.
  • Group bookings – please note that we cannot accept bookings from single sex groups or groups of people under 25. We cannot accept group bookings at Camping Playa Bara (Tarragona).
  •  Maximum party sizes: Please note maximum party sizes are normally:
    • Tent – six persons;
    • Classic/Choice – six persons;
    • Comfort Plus/Select (2 bed)/Deluxe Lodge – seven persons;
    • Select (3 bed)/Select Plus/Deluxe – eight persons;
    • Deluxe Lodge (4 bed) – 10 persons.
    A few campsite owners restrict the number of people staying in a mobile home to six – view list of campsites with party size restrictions.
  • Address – we need your full postal address or, if you have it to hand, your Canvas client number.
  • Campsites/overnight stops – your chosen campsites (including overnight stops) in sequential order please.
  • Overnight hotels – the town where you wish to stay, the hotel code and the name of the hotel group.
  • Bookable extras – let us know if you want to book linen, towel and beach towel hire, cots and highchairs or a children’s play tent.
  • Vehicle details – we need to know the height of your vehicle (if over 1.5m) and whether you are taking bicycles, a roof box or a trailer.
  • Channel crossing – we need to know your crossing time and cabin requirements.
  • Insurance – we require all holiday makers to be insured and offer competitively priced family insurance packages. If you wish to make your own insurance arrangements we need to know the details at the time of booking.
  • Own arrangements – please advise us of any nights for which you are making your own arrangements – staying with friends maybe?
  • Fly-drive – please advise us of your preferred departure and arrival airports, plus preferred model of car.
  • Disabled travellers access – please ask our Reservations Team about campsite accessibility.

If you have any queries, or we can be of any help, please call us any time on 0845 268 0827 and we will be happy to help.